Accessibility Statement for Charlton Skip Hire Services

We are committed to making our skip hire services in the Charlton area usable and accessible to as many people as possible. This statement describes the accessibility features of our skip hire Charlton pages and services, the standards we follow, and how you can request further assistance. We aim to ensure that customers across the Charlton and Royal Borough communities can arrange waste collection and local skip delivery with dignity and independence.

Our goal is to meet recognized accessibility standards across our online content and service touchpoints. We aim for WCAG 2.1 AA compliance for the majority of our pages and interactive booking tools. Where possible we use semantic structure, clear headings, and consistent navigation to make the experience of using Charlton skip hire information straightforward and predictable. Accessibility is a core consideration in design and content updates.

We support users of assistive technologies through clear ARIA landmarks, meaningful link text, and appropriate use of heading levels. Our pages are tested with popular screen readers and with keyboard-only navigation to ensure that key actions — such as checking skip sizes, arranging site access, or confirming delivery instructions — are discoverable without relying on a mouse. Where complex widgets are used, we provide accessible alternatives and instructions.

Screen-reader support and semantic markup

We design pages for compatibility with screen readers by using proper HTML5 landmarks, labelling form controls, and including descriptive alt text on visual elements wherever possible. Images that convey information include alternative text; decorative images are explicitly marked as such to reduce reading time for assistive technologies. We also use logical reading order and skip links so keyboard and screen-reader users can move directly to main content or interactive sections.

Keyboard navigation and interactive elements

Keyboard accessibility is essential for many users. Our interactive elements, including booking controls and accessible tables, are operable by keyboard alone. Focus outlines are preserved and visible; interactive controls provide accessible names and roles. We use progressive enhancement so basic functionality remains available even when advanced scripts are unavailable. When presenting documents such as PDFs, we endeavour to describe their accessibility status and provide alternatives where needed.

To support a wide range of needs we also implement the following where feasible:

• Captions and transcripts for video or audio content relating to skip sizing or safety.
• Readable colour contrast for text and interactive elements to help low-vision users.
• Responsive design so people can access information about Charlton skip hire on mobile devices and tablets.

Although we work to make our services accessible, there may be occasional limitations. If you encounter an accessibility barrier while using our Charlton skip hire pages or booking tools — for example, a form you cannot complete with your assistive setup or an uploaded document that is not readable — please let us know. We will respond to accessibility requests and provide a reasonable alternative method to access the content or complete a transaction.

To request assistance or to report an accessibility issue, please use the accessibility contact option shown on our site. We welcome requests for information in an alternative format, and we aim to acknowledge reports promptly and outline next steps. Continuous improvement is part of our process: we monitor progress, test updates, and prioritise fixes based on severity and frequency.

Thank you for taking the time to read this statement about our Charlton area skip hire accessibility commitments. We aim to ensure inclusion across our services and will continue to update this statement as we make improvements. If you need help arranging an accessible service or booking, please contact us through the accessibility channels provided on the site.